Inhouse Pharmacy
Frequently Asked Questions

Established in 1996, InhousePharmacy.vu is operated by Pacific Health Ltd, one of the world's first and longest operating online pharmacies. We serve customers worldwide who want genuine prescription medications at affordable prices. Our reviews and return customers agree that we provide reliable service and authentic products that save you time and money.

More information on Inhouse Pharmacy can be found on our About Us page.

InhousePharmacy.vu is dedicated to customers who seek valid medical prescriptions from our experienced registered pharmacists. We only supply authentic medications and we do our best to bring you trusted brands at lower prices. The questions and answers below will help clarify our regular customer inquiries. Please contact us by phone or email if you still need help.

All of our products are genuine and only from the named manufacturers. All of our suppliers are licensed distributors, ensuring the products you purchase from us are from government-regulated supply channels.

We do not substitute brands without consulting you first. What you choose on our website is exactly what you get. We keep our product information and photos up to date, and we also state the expiration date.

We offer both brand name products and generic alternatives. We clearly indicate which products are generic. Generics are always on the right-hand side in the category listings and have a generic label identifying them. Generic medications can offer some savings. We only supply generic medications that are manufactured in FDA approved manufacturing facilities.

Generics usually have a significant price advantage over the original branded medicine. They may differ slightly in appearance, but the active ingredient and strength remain the same. The generic medicines we supply are purchased through registered wholesalers from reputable manufacturers.

Many generics come from India, and we only purchase from FDA-approved manufacturers there. For example, Cipla and Ajanta Pharmaceuticals are listed on the New York stock exchange and would be the largest manufacturers of generics in the world.

No. We do not sell controlled drugs or medicines of abuse.

We never repackage the products unless the product is sold in blister strips. Some products are sold in blister strips as they arrive in bulk outers which are too large to offer for personal use. The blisters are removed from the cardboard outer, but never tampered with. Products are shipped in the original packaging with any safety seals intact.

Some manufacturers operate multiple manufacturing facilities around the world and the packaging can differ between each plant. For example, USA manufactured products may be packaged in bottles, whereas the same UK packaged product is produced in blister strips in a box. These differences are of the packaging only and do not affect the product. The photo we show of the product is what you are going to receive, guaranteed. You can click on the photo to get a larger view. Please be assured that the products are of the highest quality and only purchased from reputable distribution sources.

For your assurance, we show the expiration date of the products we are shipping on every product page. When you place an order this will be the expiration date you will receive (or better).

Please visit our Contact Us page for our phone numbers, fax numbers, operating hours and a contact form.

We have been in service for a very long time, and we are proud to share the feedback and comments about our reliability on special interest forums such as breast feeding, hair loss, and transgender. Please visit our testimonials page to read what our customers have to say about our products and friendly, expert services.

Once your payment is received, your order will typically dispatch within 1 business day. The delivery time varies for each country and this is listed in Shipping and Supply section.

No, we do not. We are not a medical center and are not qualified to give medical advice or recommendations. The medications you take should be those prescribed by a qualified medical professional after a consultation. The information listed on the website is to be used as general information only and is not a substitute for professional medical services or advice. The customer is responsible for their own health issues. Please seek the advice of a medical professional if you have any questions regarding suitability prior to placing an order.

Our pharmacy is based in Vanuatu, and we are permitted to process your order without a prescription. We prefer your prescription, and many customers send them to us via email or fax. Contact details are below.

Most countries we ship to including the USA, UK and Australia for example permit the importation of personal medications without the need for a prescription. As long as it is for a 90 day supply and for yourself or immediate family living with you.

For Australia
Express mail service will require a prescription. EMS will not accept any parcel without one
Standard airmail service to Australia does not require a prescription

For Singapore and Switzerland, and choosing Fedex as your shipping option, a prescription is required. Fedex will not accept any parcel without one.

If you can send us your prescription, please send to:

• Fax: USA (toll free) 855-623-0052, UK (toll free) 0800 056 4369, or International +1-855-623-0052 (not toll free), or
• Email: a scan or photograph of your prescription to [email protected], or
• Mail: Mail your prescription to The Pharmacist, Elluk Pharmacy Limited, PO Box 337, Port Vila, Vanuatu. Please apply sufficient stamps.

If you have any questions about your order or sending in a prescription, please call us toll free on our customer service line.

Premium Shipping regulations require a copy of a valid doctor’s prescription from the patient’s prescribing doctor to accompany your order before shipping. Your order will not be eligible for importation without a valid prescription.

Please fax, scan or send a screenshot to:

Fax: +1-855-623-0052
Email: [email protected]

No, but we recommend that you do. If you are a first time shopper with us, you can create an account to save your details and save you time for future orders.

If you choose not to save your log-in details, you will need to re-enter your name and address each time you order. On future revisits you will not be able to see your order status, or do a one-click-repeat order.

To create an account, all you have to do is enter a password at the end of the checkout process. Your details will be saved for the next time you shop, as long as you use the same email address and password.

With an account, returning checkout is much faster. You can just add to the cart and checkout. Once you enter your email address and password, your address information will load automatically. We do not store payment information, so you will need to re-enter it.

If you have an account, you can see your past order history and the shipping status for each order. To save time, you can click on any one of those to re-order.

We accept orders via telephone, fax, email or online. For online ordering, please follow these instructions:

If you know the product you need, using the search box on any web page is the easiest way to find products. You can search for the product name, active ingredient or manufacturer. Another good way to find products is to choose a category from the list at the top of the page.

To select products, you can click on the "add to cart" button. This will add the products to your shopping cart. After you have selected the products you wish to order, proceed to the checkout by clicking the "Proceed to Purchase" button.

You will then be updated with a confirmation of your order by email. You will receive this immediately after placing your order. If it does not arrive promptly, please check your SPAM or junk email folder in case it has been detained there. If this occurs, please add InhousePharmacy.vu to your white list or safe sender list.

USA Customers:

• Mail your Check, Cashier’s Check, or Money Order to our USA PO Box. Cashier’s Checks and Money Orders are the preferred methods, resulting in faster processing and no clearance delays.
• Online Bill Pay is a convenient service that allows you to set up electronic payments for your bills online. The bank will issue a paper check using funds drawn from your designated account within a few days once you have scheduled the bill payment. The check is mailed to us and processed through our payment services in CA like other check payments are.
• Deluxe eCheck (http://www.deluxe.com/echecks/) offers all of the benefits of traditional checks with the added convenience and speed of an online payment system. Your check payment will be sent to us at the speed of an email. It is a cost-effective, easy, and secure way to pay us. Deluxe eChecks are checks for the digital age.
• International Money Transfer (IMT) is a swift way to send us payment. Payment usually clears overnight. Bank fees may be incurred, “SHA” Sender pays the sender’s bank charges.
• We cannot accept American Express or any other Credit Card providers from US customers.
• We cannot accept Money Transfers via PayPal, Orbit Remit, Western Union, MoneyGram, TransferWise, XE and Zelle ®

UK Customers:

• American Express
• Wire transfer from your bank

Australia Customers:

• American Express
• Wire transfer from your bank

All Other Customers:

• American Express
• Wire transfer from your bank

We provide payment options depending on which country you are from. You will see these options when it is time to pay for your products.

American Express: We accept American Express from all customers, except if you reside in the USA ? as stipulated by American Express.

Visa and MasterCard: Due to our internal 'Know Your Customer' (KYC) protocol, Inhouse Pharmacy are currently not using credit cards as a form of payment.

Discover and Maestro Cards: These cards are not available to us or any card starting with the number 6.

Cryptocurrency Payments (Bitcoin & Bitcoin Cash): From August 17, 2018 we have stopped accepting all cryptocurrency payments. Tightening anti-money laundering regulations have forced banks to disallow payments from these sources.

If you would like to mail us your check or money order, select this payment method in the checkout section. You will see details on where to mail your check and how quickly we can ship your order.

When you finish placing your order, we will immediately email you simple directions of the USA postal address and how to write your check so we can process your payment.

Most money transfer services do not provide services to banks in Vanuatu, where we are based. We are working on a better solution for you and will hopefully resolve this issue in the near future. Western Union and PayPal do not permit payments for personal medications over the internet.

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently. We have direct phone lines available, so please call us to ensure the changes can be completed. Our contact numbers are listed on our Contact Us page.

If your goods have already been dispatched for shipping, it is too late to cancel your order. Please choose your medications carefully when placing an order.

If you have placed an order with us recently and did not receive an instant order confirmation, then please check the email address you gave us is spelled correctly. If you registered as a customer, you can check this in My Account. If your email address is incorrect, please correct it in My Account and also email or call us with the correct email address. Visit our Contact Us page for contact information.

If you have a Yahoo, Gmail or AOL email address, there is a greater chance our replies to you will not get through. If you can, please supply us with a different email address.