COVID-19 Shipping Update

There are serious delays in the international postal system, please expect 3-6 weeks delivery time.
Please order early to secure your medicine as the delays are expected to be ongoing.

Shipping delays due to Covid-19 Virus

Please fill the form to receive updates when we can ship your order.

Inhouse Pharmacy
Frequently Asked Questions

COVID-19 Shipping Update

COVID-19 is still impacting international postal services. The delays are no longer at Vanuatu, but have moved to the country of destination.

  • Vanuatu now has scheduled, weekly, cargo-only air services. Your parcels are now being regularly shipped from Vanuatu via Fiji Airways.
  • Vanuatu Post cleared their USA backlog on a flight on May 7th. Elsewhere on May 13th. Despite Vanuatu Post’s “Suspension Due to Unavailability of Transportation” status, Vanuatu Post is operational for our parcels, as we agreed at the outset to pay the high postal charges so they can use the expensive cargo-only flights during COVID-19.
  • As long as we ship parcels on cargo-only air services, there are no tracking updates until your parcel clears customs in your country.

Below are country-specific details:

United States:

  • USPS has only suspended mail “to” Vanuatu because of high freight charges. Inbound is operational, and your orders are not affected by this.
  • Orders confirmed shipped by May 5th have arrived in the US on May 19th and most have completed Customs clearance in Los Angeles. On Tuesday May 2nd, some customers have reported delivery. We expect all parcels confirmed shipped by May 5th to arrive anytime now until June 15th. This resolves the worst problems caused by the COVID-19 transport problems.
  • All parcels confirmed shipped between May 6th and May 26th are now in the US clearing Customs. Customs are currently taking about 2-3 weeks to process parcels, hopefully this will happen quicker now. Delivery after that via USPS should take 3-7 days.
  • Regular weekly flights to the US have now restarted, but delays in the US with the international postal handling service are very apparent. Please expect 4-8 weeks delivery from time of new order placement.

Australia

  • The Australian postal system is running well.
  • Orders confirmed shipped by May 5th have been delivered.
  • Orders confirmed shipped by May 11th are delivering now.
  • We now have weekly air services from Vanuatu to Australia. Please expect 3-4 weeks delivery from time of order.

Hong Kong

  • The postal system in Hong Kong is running well.
  • Orders placed by May 5th have been delivered.
  • Orders placed by May 11th are delivering now.
  • We now have weekly air services from Vanuatu to Hong Kong. Please expect 2-3 weeks delivery from time of order.

The United Kingdom

  • The UK postal system appears to be processing international mail slowly.
  • Orders placed by May 11th departed Vanuatu on May 13th have started arriving with customers from May 28th.
  • The final backlog of orders placed after May 11th departed Vanuatu on May 27th.
  • We now have weekly services to the UK. Until Royal Mail returns to regular services, please expect 4-8 weeks for delivery of new orders.

EU

  • We are unsure of the specific delays in each country, but we now have weekly flights to the EU.
  • Orders placed by May 11th departed Vanuatu on May 13th and has reached the EU.
  • The final backlog of orders placed after May 11th departed Vanuatu on May 27th.

Asia (except Hong Kong)

  • We have been processing and shipping to our Asian customers, but we are uncertain if deliveries are occurring. We are keen to hear from you when your order arrives.

Orders sent by FedEx

  • FedEx was forced to suspend services from Vanuatu on March 20th when the COVID-19 air restrictions were applied. Now that weekly flights out of Vanuatu have started, their backlog will be cleared by May 31st, and regular shipments will continue.
  • FedEx services are not available to the US.
Our Story

Established in 1996, InhousePharmacy.vu is operated by Pacific Health Ltd, one of the world's first and longest operating online pharmacies. We serve customers worldwide who want genuine prescription medications at affordable prices. Our reviews and return customers agree that we provide reliable service and authentic products that save you time and money.

More information on Inhouse Pharmacy can be found on our About Us page.

InhousePharmacy.vu is dedicated to customers who seek valid medical prescriptions from our experienced registered pharmacists. We only supply authentic medications and we do our best to bring you trusted brands at lower prices. The questions and answers below will help clarify our regular customer inquiries. Please contact us by phone or email if you still need help.

About Our Authentic Medications

Are your medicines the genuine product?

All of our products are genuine and only from the named manufacturers. All of our suppliers are licensed distributors, ensuring the products you purchase from us are from government-regulated supply channels.

We do not substitute brands without consulting you first. What you choose on our website is exactly what you get. We keep our product information and photos up to date, and we also state the expiration date.

Do you supply generic medications?

We offer both brand name products and generic alternatives. We clearly indicate which products are generic. Generics are always on the right-hand side in the category listings and have a generic label identifying them. Generic medications can offer some savings. We only supply generic medications that are manufactured in FDA approved manufacturing facilities.

Generics usually have a significant price advantage over the original branded medicine. They may differ slightly in appearance, but the active ingredient and strength remain the same. The generic medicines we supply are purchased through registered wholesalers from reputable manufacturers.

Many generics come from India, and we only purchase from FDA-approved manufacturers there. For example, Cipla and Ajanta Pharmaceuticals are listed on the New York stock exchange and would be the largest manufacturers of generics in the world.

Do you sell Ambien, Xanax, Phentermine, Adderall, Ephedrine, Codeine, Dihydrocodone, HCG or products with the same active ingredients or controlled substances as listed by the DEA?

No. We do not sell controlled drugs or medicines of abuse.

Why does the packaging look slightly different?

We never repackage the products unless the product is sold in blister strips. Some products are sold in blister strips as they arrive in bulk outers which are too large to offer for personal use. The blisters are removed from the cardboard outer, but never tampered with. Products are shipped in the original packaging with any safety seals intact.

Some manufacturers operate multiple manufacturing facilities around the world and the packaging can differ between each plant. For example, USA manufactured products may be packaged in bottles, whereas the same UK packaged product is produced in blister strips in a box. These differences are of the packaging only and do not affect the product. The photo we show of the product is what you are going to receive, guaranteed. You can click on the photo to get a larger view. Please be assured that the products are of the highest quality and only purchased from reputable distribution sources.

Can you assure me products are not close to the expiration date?

For your assurance, we show the expiration date of the products we are shipping on every product page. When you place an order this will be the expiration date you will receive (or better).

Contact Information

Please visit our Contact Us page for our phone numbers, fax numbers, operating hours and a contact form.

First Time Customer Help

What do our customers say?

We have been in service for a very long time, and we are proud to share the feedback and comments about our reliability on special interest forums such as breast feeding, hair loss, and transgender. Please visit our testimonials page to read what our customers have to say about our products and friendly, expert services.

How quick is your delivery?

Once your payment is received, your order will typically dispatch within 1 business day. The delivery time varies for each country and this is listed in Shipping and Supply section.

Medical Advice Disclaimer

Does your company offer medical advice?

No, we do not. We are not a medical center and are not qualified to give medical advice or recommendations. The medications you take should be those prescribed by a qualified medical professional after a consultation. The information listed on the website is to be used as general information only and is not a substitute for professional medical services or advice. The customer is responsible for their own health issues. Please seek the advice of a medical professional if you have any questions regarding suitability prior to placing an order.

Does your company offer medical advice?

No, we do not. We are not a medical center and are not qualified to give medical advice or recommendations. The medications you take should be those prescribed by a qualified medical professional after a consultation. The information listed on the website is to be used as general information only and is not a substitute for professional medical services or advice. The customer is responsible for their own health issues. Please seek the advice of a medical professional if you have any questions regarding suitability prior to placing an order.

Prescriptions

Prescriptions

Our pharmacy is based in Vanuatu, and we are permitted to process your order without a prescription. We prefer your prescription and many customers send them in to us with their order.

Most countries we ship to including the USA, UK and Australia permit the personal importation of personal medications for yourself or your immediate family living with you for quantities of up to a 3 month supply. We are not required to include any prescription with these shipments.

This site is not intended to give you medical advice, guidance or a means to bypass the professional consultation process. Only purchase medicines from this site in accordance with the advice you have obtained from an appropriate medical professional.

If you can send us your prescription, please send to:

  • Fax: USA (toll free) 855-623-0052, UK (toll free) 0800 056 4369, or International +1-855-623-0052 (not toll free), or
  • Email: a scan or photograph of your prescription to customerservices@InhousePharmacy.vu, or
  • Mail: Mail your prescription to The Pharmacist, Elluk Pharmacy Limited, PO Box 337, Port Vila, Vanuatu. Please apply sufficient stamps.

If you have any questions about your order or sending in a prescription, please call us toll free on our customer service line.

Placing Orders

Do I need to create an account?

No, but we recommend that you do. If you are a first time shopper with us, you can create an account to save your details and save you time for future orders.

If you choose not to save your log-in details, you will need to re-enter your name and address each time you order. On future revisits you will not be able to see your order status, or do a one-click-repeat order.

To create an account, all you have to do is enter a password at the end of the checkout process. Your details will be saved for the next time you shop, as long as you use the same email address and password.

With an account, returning checkout is much faster. You can just add to the cart and checkout. Once you enter your email address and password, your address information will load automatically. We do not store payment information, so you will need to re-enter it.

If you have an account, you can see your past order history and the shipping status for each order. To save time, you can click on any one of those to re-order.

How do I place an order?

We accept orders via telephone, fax, email or online. For online ordering, please follow these instructions:

If you know the product you need, using the search box on any web page is the easiest way to find products. You can search for the product name, active ingredient or manufacturer. Another good way to find products is to choose a category from the list at the top of the page.

To select products, you can click on the "add to cart" button. This will add the products to your shopping cart. After you have selected the products you wish to order, proceed to the checkout by clicking the "Proceed to Purchase" button.

You will then be updated with a confirmation of your order by email. You will receive this immediately after placing your order. If it does not arrive promptly, please check your SPAM or junk email folder in case it has been detained there. If this occurs, please add InhousePharmacy.vu to your white list or safe sender list.

Payment Options

What payment options are there?

USA Customers:

  • Mail your check to our USA PO Box (*Preferred)
  • Money Order or Cashier's check are also acceptable and result in fast processing and no clearance delays (*Preferred)
  • eChecks - Good for personal bank accounts in good standing with your bank with at least 6 months history since you opened it
  • Deluxe eChecks (http://www.deluxe.com/echecks/)
  • Wire transfer from your bank
  • We are unable to accept American Express from USA customers

UK Customers:

  • American Express
  • Wire transfer from your bank

Australia Customers:

  • American Express
  • Wire transfer from your bank

All Other Customers:

  • American Express
  • Wire transfer from your bank

We provide payment options depending on which country you are from. You will see these options when it is time to pay for your products.

American Express: We accept American Express from all customers, except if you reside in the USA or Canada – as stipulated by American Express.

Visa and MasterCard: We are unable to accept these cards. Visa and MasterCard regulations prevent their cards from being used for the purchase of pharmaceuticals over the internet.

Discover and Maestro Cards: These cards are not available to us or any card starting with the number 6.

Cryptocurrency Payments (Bitcoin & Bitcoin Cash): From August 17, 2018 we have stopped accepting all cryptocurrency payments. Tightening anti-money laundering regulations have forced banks to disallow payments from these sources.

I'm a USA customer, how do I mail in my check?

If you would like to mail us your check or money order, select this payment method in the checkout section. You will see details on where to mail your check and how quickly we can ship your order.

When you finish placing your order, we will immediately email you simple directions of the USA postal address and how to write your check so we can process your payment.

How do I pay by eCheck (USA customers)?

eCheck payment options are available for customers with a USA personal bank account. When you complete your purchase you will be asked for your bank details and then an eCheck payment will occur. There is no need to sign up and register with an eCheck payment company first. Please note that eCheck payments must come from a personal bank account. Payments from a business account are not permitted.

Can I send payment through any other money transfer service?

Most money transfer services do not provide services to banks in Vanuatu, where we are based. We are working on a better solution for you and will hopefully resolve this issue in the near future. Western Union and PayPal do not permit payments for personal medications over the internet.

Order Changes or Cancellations

What if I need to cancel the order?

Please contact us as soon as possible if you want the whole order or any part of the order changed or cancelled.

NOTE: We process and ship orders daily, so please be prompt. We have direct free phone lines available, so please call us to ensure that the changes can be completed. Our contact telephone numbers are listed on our Contact Us page.

Returns and Refunds

What if I need to cancel the order?

Missing Orders & Re-Orders Troubleshooting

I have not received any email confirmations from you for my last order.

If you have placed an order with us recently and did not receive an instant order confirmation, then please check the email address you gave us is spelled correctly. If you registered as a customer, you can check this in ‘My Account’. If your email address is incorrect, please correct it in ‘My Account’ and also email or call us with the correct email address. Visit our Contact Us page for contact information.

If you have a Yahoo, Gmail or AOL email address, there is a greater chance our replies to you will not get through. If you can, please supply us with a different email address.

Your email ends up in my SPAM or Junk Email list. How can I prevent this?

We never send spam or send unsolicited email to you, so please click on our last email and look for an option to add us to your safe senders list. This will prevent emails from us going to your junk email folder.

I have not received a reply to my email. What should I do?

We reply promptly to emails. If you are waiting more than 24 hours, then your reply has probably gotten lost somewhere.

If you have emailed us a question and you did not get a timely reply please do the following:

  1. Check your email SPAM folder. Some SPAM filters don't like emails that include words like "pharmacy" or medication names. Add us to your safe senders list.
  2. Email us again alerting us to the missing email problem. If possible please offer us an alternative email address that is not a free email account. Avoid email accounts such as Yahoo, Gmail, or AOL etc. who through good SPAM filtering intentions are often overzealous on legitimate online pharmacy sites.
  3. Or, call our customer service team. Find details on our Contact Us page.
  4. If you would like us to call you, email us your evening phone number and we'll call you back.
It's been longer than the standard delivery time and my order has not arrived yet.

We use regular airmail to ship our products and the post office to deliver our orders. Sometimes delivery can take longer than the standard delivery time as we are subject to delivery delays due to public holidays, worldwide events, etc.

Customs may have your order. It is not unusual for customs to hold the order for up to 2 weeks prior to contacting you.

If your order hasn't arrived within the standard delivery time, please allow an additional 7 days for delivery prior to contacting us to establish if your order is simply delayed in delivery, held at customs, or indeed lost.

We will reship or refund for any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.

The tracking number shows no results.

Sometimes with registered post, no tracking information appears until your parcel is processed in customs. This is not a problem. If the parcel is overdue, contact us for reshipment.

How do I request reshipment?

Please contact us if your order has not arrived. We are happy to arrange reshipment if your order fails to arrive according to the following conditions:

  • It has been 7 days longer than the standard delivery time.
  • The shipping address provided to us is correct.
  • If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us we will contact you with the refund details. The refund may take some months as the "return" postage has not been paid. Due to this, the postal service will return it via surface mail.

We will reship or refund any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.

Are you able to supply products not listed on the website?

Your enquiry is very welcome. Please provide the brand name and concentration, drug name, and a generic name it may be listed under, if at all possible. Checking availability will take several days as we often need to cross reference drug names. They are often marketed under different names worldwide.

We will not supply any medication that is controlled or restricted in any way.

What time zone are you in?

We are in Vanuatu’s (GMT+11) time zone. Our time zone is similar to Australia. That is the best time to speak with our pharmacists. We operate phones 7 days per week. If you call outside our business hours or at busy times, please leave a message and we will call you back within 24 hours.

Shipping Information

Customs & Taxes

What customs controls should I be aware of?

You can import up to a three month supply for personal use. Some customs offices reject imports for larger orders. Please be aware that you may have to pay value added tax (VAT) or goods and services tax (GST) when your order arrives in your country.

What do you declare the products as?

On the customs declaration sticker, the products are declared as "Non-Restricted Pharmaceutical".

Do USA customers pay customs duty?

No. At this time, USA Customs does not charge customs duty or sales tax. However, they do require time to process your parcel.

Do UK customers pay value added tax (VAT)?

If your order is over £15, HM Revenue & Customs will charge you VAT when you import goods into the UK via Royal Mail. If your order does encounter VAT, then Royal Mail will also add a handling fee which is typically £8. These charges are payable by you to Royal Mail when your parcel arrives.

Is VAT payable on shipping charges?

This is not applicable in most cases because most orders have free shipping. However, if your order is sent by a premium courier such as EMS or Fedex and your country charges VAT or GST on imported goods, then they will also charge VAT or GST on to the cost of the shipping.

Shipping Methods & Supply Info

Where do you ship from?

We only ship from Vanuatu, which is a nation in the South Pacific Ocean near Australia.

What countries do you ship to?

We are able to ship orders to the following countries. Unfortunately, if your country is NOT on this list, we are unable to supply to you as your country's Customs Department prevents delivery.

Country Free Shipping Premium Shipping
Australia Free Registered Airmail Postage
Signature Required
Limited Tracking
7-21 Days

Free Standard Airmail Postage
No Signature
No Tracking
7-21 Days (Recommended)
Express Mail Service to Australia
Signature Required
Tracking
7-10 Days
Bahrain   Fedex delivery to Bahrain
Signature Required
Tracking
5-8 Days
Barbados Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Fedex delivery to Barbados
Signature Required
Tracking
5-8 Days
Belgium Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Cayman Islands Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Cyprus Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
Fedex delivery to Cyprus
Signature Required
Tracking
5-8 Days
Falkland Islands Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
Gibraltar Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Grenada Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Guam Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Hong Kong Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Express Mail Service to Hong Kong
Signature Required
Tracking
7-10 Days
India Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Latvia Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Malaysia Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Fedex delivery to Malaysia
Signature Required
Tracking
5-8 Days

Express Mail Service to Malaysia
Signature Required
Tracking
7-10 Days
Maldives Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Malta Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Martinique Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
 
Monaco Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Montserrat Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Namibia   Fedex delivery to Namibia
Signature Required
Tracking
5-8 Days
Netherlands Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Northern Ireland Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
Express Mail Service to Nthn Ireland
Signature Required
Tracking
7-10 Days
Poland Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Puerto Rico Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
 
Scotland Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
Singapore Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
St Lucia   Fedex delivery to St Lucia
Signature Required
Tracking
5-8 Days
St Vincent and the Grenadines Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
Fedex to St Vincent & The Grenadines
Signature Required
Tracking
5-8 Days
Sweden Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Switzerland Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
Express Mail Service to Switzerland
Signature Required
Tracking
7-10 Days
Taiwan Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Thailand Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
 
United Kingdom Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
United States Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

If you choose from our free shipping options, you only pay for the cost of the products ordered.

If you chose Registered Post or a Premium Courier service, then you will be required to sign for the parcel. If you are not home at the time of delivery, a notice will be left with instructions on where to collect your parcel. Alternately, we can ship to a work address.

A shipping confirmation with tracking information will be emailed to you when your order is shipped.

How long will it take for my order to arrive?

See table above.

Please be aware that if customs hold your order pending import taxes, they could hold your order for up to 14 days prior to contacting you.

How soon before I run out should I place my order?

Order your medications within at least 4 - 6 weeks in advance. Almost all orders are shipped within 24 hours, but sometimes postal delivery can take longer than normal. Postal or customs processing delays are something we cannot control, so please order with plenty of safety margin.

Can I ship to a different address other than my billing address?

Yes, we allow shipping to a different address such as a work address or where there is somebody available to sign for the parcel. You can specify a different shipping address during checkout, or if you have registered as a customer please click ‘My Account’ at the top of the page and add the additional any extra shipping addresses you need. Each time you return to make a new purchase, these addresses will be available and you can quickly choose the one you need.

Will my products be shipped in a discreet package?

Yes! All goods are packaged discreetly. The items cannot be identified from the packaging. For your privacy, we do not include our company logo on the outside of the package.

More information can be found in our Shipping & Returns page.

Can my order be delivered to a PO Box or an APO address?

If you choose to use one of our free delivery methods or EMS delivery (if available), then we can ship to your PO Box or an APO address. FedEx deliveries cannot be shipped to PO Boxes or APO addresses.

 

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