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Ask us a question 877-271-6591 or 800-868-9064

Please be advised that there are currently significant Customs Processing Delays at JFK, NY and Newark, NJ ports of entry.

Please understand that these delays are outside our control—We sincerely apologise for any inconvenience encountered. Please consider ordering in advance to allow for longer than usual delays.

We are pleased to inform you that regular cargo services have resumed with Fiji Airways from Port Vila and transit via Sydney, AU on Qantas Airlines. Due to the recent voluntary liquidation of Air Vanuatu, all shipments were significantly delayed. We sincerely apologise for any inconvenience caused and appreciate your understanding while all services work promptly to clear the backlog. We would like to further assist you with any questions you may have. You can contact our customer services team through the contact form on our website, by email, or by telephone. Thank you again for your patience and understanding.

Shipping delays due to Covid-19 Virus

Please fill the form to receive updates when we can ship your order.

Privacy Statement

InhousePharmacy.vu is owned and operated by Pacific Health Ltd, a licensed pharmacy located in Vanuatu. This privacy statement is issued as part of our obligations to the EU General Data Protection Regulation (GDPR) and this privacy statement applies to all our customers, not just to our EU customers.

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

All personal information we collect from you will be stored securely and access to that information will be restricted to the use we say it will be used for.

This privacy statement tells you how we, Pacific Health Ltd, will collect and use your personal data for processing your orders. It covers information you provide on our websites, via email, fax or telephone and any other means, including from other sources. It also applies to our use of cookies, profiling and complaints.

Why does Pacific Health Ltd need to collect and store personal data?

In order for us to supply you with your order we need to collect personal data so we can fulfil it. You will be providing us with your name, address and billing details and information we need to meet our legal obligations such as your date of birth confirming you are an adult, and the products you buy are for your personal use and not for resale.

We will give you choices on how we may interact with you such as with the use of website cookies and what level we can communicate with you about products and promotions. These choices can be easily changed by you at any time through our website or by contacting us directly.

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will Pacific Health Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers and our bank or our payment processor contracted to Pacific Health Ltd in the course of dealing with you and to facilitate your payment. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with privacy regulations and Pacific Health Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Pacific Health Ltd use the personal data it collects about me?

Pacific Health Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Pacific Health Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Pacific Health Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

  1. Pacific Health Ltd may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products (the “Purpose”). We previously used an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we may have shared your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

  2. Pacific Health Ltd may also use such reviews in other promotional material and media for our advertising and promotional purposes.

Can I find out the personal data that the organisation holds about me?

Pacific Health Ltd at your request, can confirm what information we hold about you and how it is processed. If Pacific Health Ltd does hold personal data about you, you can request the following information:
  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Pacific Health Ltd or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Pacific Health Ltd accepts the following forms of ID when information on your personal data is requested:
  • Passport or
  • Driving license or
  • Birth certificate
  • And a recent utility bill to prove your address from the last 3 months.

Contact details of the Data Protection Officer / GDPR Owner:

Contact Name: Data Privacy Officer
Address line 1: PO Box 337
Address line 2: Port Vila
Address line 3: Vanuatu
Email: [email protected]
Free phone from the US:: 877-271-6591 or 800-868-9064
Free phone from the UK:: 0808 234 7254
Free phone from Australia:: 1800-940 426
Rest of the world:: +1-877-271-6591 or +1-800-868-9064

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