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Terms and Conditions of Sale


Customs Delays

InhousePharmacy.vu will not be held responsible for any delays for goods in transit to you as the customer. You accept that your order is imported into your country and any delays caused by your Government’s Customs Department or the postal delivery service are beyond the control of InhousePharmacy.vu.

If your order fails to arrive within your country’s advised delivery time frame, you agree to wait a further 7 days before requesting a reshipment or refund. Please visit our Shipping & Returns Policy page for country-specific information.

Customs Charges

You accept that you may be requested to pay customs charges for goods you import. If charges are applicable, they will be payable by you directly to your Customs Department, and you accept that these charges are not the responsibility of Inhousepharmacy.vu to pay. You understand that delays can occur while Customs await you to pay these charges.

US Customers

If you are paying by mailed check?

Please be advised that when you pay by check, your check may be converted into an Automated Clearing House (ACH) debit on the account specified in your check. You grant InhousePharmacy.vu, its US agent, and its bank or processor to perform the such conversion or ACH debit on your account.
5 Stars

Customer Review

Hear from more than 1000 happy customers!
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"Since 2003, Inhouse Pharmacy has continued to exceed my expectations of quality customer service. To date, I've experienced only one issue related to goods in transit, which was quickly remedied by Inhouse Pharmacy's customer service team. Whenever I have requested assistance from their staff, they have always been courteous, friendly and professional. I cannot fault their service. 10/10 stars, please keep doing what you are doing!"
Mateja NSW, AU • May 2026
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"My experience with Inhouse Pharmacy in Vanuatu was smooth and efficient from beginning to end. I found the instructions on the website easy to understand and follow. I was also able to get phone information easily. I would offer one suggestion: that the office hours and time zone be indicated on the website. Furthermore, I was kept abreast of my order status, and the order arrived safe and sound right around the time I was told it would. I would not hesitate to order products from Inhouse again. Thank you."
Taylor NM, USA • June 2026
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"Thank you. I received my first shipment last week and I am very happy with the whole ordering experience and results."
Katherine FL, USA • November 2024
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"Ordered from you many years ago at your old website. Was very satisfied with your service then. Found you when I downloaded my bookmarks to a newer laptop. Put you in my favourite category."
Robert Lypka NC, USA • June 2025
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"There's a reason I always come back to you for my meds; it's your customer service and your quality of products. Thanks for all you do! :) I love doing business with you all, thanks."
Anthony MO, USA • May 2026
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"As a satisfied customer of Inhouse Pharmacy for many years now, for both pet meds and personal use, I can confirm that the service provided is exemplary. From helpful people when I have queries, to efficient ordering and fast delivery (my most recent order arrived in the UK in a week), I'm more than happy to recommend them."
Jane UK • May 2026
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"Good service and products. Efficient handling. I am a happy customer."
Mary Hong Kong • October 2024
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"You guys are great keep doing what you're doing, i'd give y'all a tip if there was an option"
Stevie Rhodes UK • May 2025
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"Hi, I just must stop and say thank you for all you girls have done over, the years. Your service is excellent! Always courteous and professional!"
David Koss PA, USA • July 2025
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"Thank you so very much. I appreciate all the help & responses that you've provided. Its not often that companies go that extra mile but you have & Im truly grateful for it."
Melissa Reiger GA, USA • July 2025
 

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