Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"I just received the inhalers and see that they don’t expire until next November, which is excellent! I really wanted to thank you again for all of your help and excellent customer service through this all. I’m sure it was a stressful time for your company as well. We will always continue ordering through your company."

Brooke Loffredo NJ,USA • October 2025

"Always great products and service and I have been coming back for over 20 years now! THANK YOU"

Cathy Lees OK, USA • June 2025

"My total experience with Inhouse Pharmacy is I can trust you guys to the moon and back."

Janelle FL, USA • May 2026

"My experience with Inhouse Pharmacy in Vanuatu was smooth and efficient from beginning to end. I found the instructions on the website easy to understand and follow. I was also able to get phone information easily. I would offer one suggestion: that the office hours and time zone be indicated on the website. Furthermore, I was kept abreast of my order status, and the order arrived safe and sound right around the time I was told it would. I would not hesitate to order products from Inhouse again. Thank you."

Taylor NM, USA • June 2026

"Since 2003, Inhouse Pharmacy has continued to exceed my expectations of quality customer service. To date, I've experienced only one issue related to goods in transit, which was quickly remedied by Inhouse Pharmacy's customer service team. Whenever I have requested assistance from their staff, they have always been courteous, friendly and professional. I cannot fault their service. 10/10 stars, please keep doing what you are doing!"

Mateja NSW, AU • May 2026

"Hi, I just must stop and say thank you for all you girls have done over, the years. Your service is excellent! Always courteous and professional!"

David Koss PA, USA • July 2025

"Great Service for over a decade! Thank you, Inhouse Pharmacy!"

Lisa Button WA, USA • September 2025

"I have ordered with Inhouse for many years. They've always been excellent. Even after emergencies when we needed things in the past, I've never been let down. They've always been lovely to me and I just feel like I'm getting things from friends. So, I love Inhouse! There hasn't been anything bad, so it would be a new one if there ever was. The goods have always been delivered as seen and priced as advertised, and replaced if necessary. So, it's a straight 5-star award."

Gina UK • June 2026

"Great service, never had a problem"

Kimberly NM, USA • August 2025

"Your company has been a Godsend to me at times when I had no insurance, etc. Your service is wonderful & I’m grateful to you. I have used your service for quite a few years & I have never had a complaint."

Gwendolyn Shivers CA, USA • May 2026

Shipping delays due to Covid-19 Virus

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