Returns Policy

Due to the end of the U.S. “De Minimis Exemption” effective August 29, 2025, all shipments of goods to the United States are temporarily suspended.

This is a worldwide issue affecting many international postal services, not just our company. We are actively working to adapt to the new U.S. customs and tariff requirements and will resume shipments as soon as possible.

We sincerely appreciate your patience and understanding during this transition. Please check back for updates.

Many thanks, The Inhouse Pharmacy Team

Home > Returns Policy

Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

""5 Stars - Very pleased with your service and website! ""

John OH, USA • February 2021

"This is the best online pharmacy I have used. Their prices (usually) cannot be beat, they ship fast and their customer support is the best. Every time I have called, my call is answered quickly and they are always helpful. Good prices, fast delivery, and great customer service. I couldn't ask for more."

Richard GA, United States • October 2020

"Been with you since 1996. Always good products, and service."

Mary WA, USA • March 2023

"Thank you so much. I swear you all have turned out to be the best customer service experience I have ever received for any company. I just wanted to let y'all know I appreciate your ability to problem solve and empathise with me, I'm sure many others feel the same way if they get the help I've received. Thanks again."

Lucas VA, USA • October 2023

"Just wanted to say a massive thank you. My order was posted on the 26th of Jan and I have just received it in the UK today (the 2nd of Feb). Fantastic 5* service!"

Julie UK • March 2023

"The best place I have found as a transitioning women to meet all my needs!!!"

Katey England, UK • February 2020

"This company is great! They always process my order right away and exceed their estimated delivery time. I highly recommend them for your medicinal needs!"

Amanda OH, USA • February 2020

""I have been an Inhouse customer since 2015 and as always, I am impressed with, and grateful for your organization’s professionalism, efficiency, and quality. Of course, these qualities are even more commendable and valuable at this time, when the world is submerged in craziness.""

Richard GA, USA • February 2021

"This is the best pharmacy I've ever used; many thanks and you have a long term customer!"

David MA, USA • February 2020

"I have been a customer for a few years, and will continue to stay. Orders are processed quickly, and delivery is excellent. Thank you all very much. "

EDDIE FL, USA • October 2021

Shipping delays due to Covid-19 Virus

Customer Review