Returns Policy

Home > Returns Policy

Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"Great service, never had a problem"

Kimberly NM, USA • August 2025

"Thank you again so very much! I couldn’t wish for a better company to do business with. Many thanks!"

Suze Moon WA, USA • April 2025

"I want to say a big thank you to everyone at Inhouse Pharmacy. Over the last 4 years, you have been such a valuable part of my life. You have listened to me, helped me and shown such kindness. It is not an exaggeration to say that without the supply of medication from yourselves, I would not be alive today. People like myself in the UK are literally left to our own devices as the medical industry denies us life critical care. Please keep up the good work, and help as many people as you can. Thank you for all your help. "

Alan UK • October 2024

"Order received - thanks for excellent service!"

Fred MO, USA • January 2024

"Ordered from you many years ago at your old website. Was very satisfied with your service then. Found you when I downloaded my bookmarks to a newer laptop. Put you in my favourite category."

Robert Lypka NC, USA • June 2025

"Package received! I want to thank you on behalf of my family for your wonderful service. My daughter cannot purchase domperidone in the States, and it is critical to her health. You have been a lifesaver. Thank you for making this drug available to her, and for the competent and courteous service your company provides. We are all grateful."

Rebecca McClear MI, USA • October 2025

"Thank you for the reply. It sure is encouraging. It’s also pointing to a never fail. To years of me using In-house Pharmacy and for quality pharmaceuticals without a hitch. "

William WV, USA • January 2024

"Hello, I have excellent news to report. My replacement order arrived today, thank you so much for sending it out to me. Everything came perfectly intact and I have already began to take the meds. Thank you so much for everything, you are a great company. Take care and be blessed."

Mira DE, USA • February 2024

"Thank you so very much. I appreciate all the help & responses that you've provided. Its not often that companies go that extra mile but you have & Im truly grateful for it."

Melissa Reiger GA, USA • July 2025

"Thank You for the Professional and Prompt way you have handled my missing shipment. I have been doing business with you for a long time and I so much appreciate when a company values their customers and addresses issues in such a caring way and with such integrity. I will be doing business with you for a very long time to come. Thank You again."

Sheila OH, USA • January 2024

Shipping delays due to Covid-19 Virus

Customer Review