Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"Hello, just a quick message to compliment you & your staff on maintaining such a high quality service. I have been a satisfied customer for too many years to count. While outside events ( an order seized by Customs) your company has kept every promise & made sure things were done to ensure delivery of products. I just want you to know that I can't think of any other company that is as excellent as Inhouse. The products offered are of top-notch quality. The customer service is incredibly effective & gracious in all communications. The updates on the order are wonderful, I know exactly how my order is moving thru the stages: order received/ order arranged for delivery/ order ready for mailing, tracking # given. It just hits all the check ✔️ marks. You folks blow other companies out of the water, just by doing things "right" & keeping communication lines open at every step.!! I appreciate you, & the other team members more than u will ever know. God Bless. "

Sandy Baker Michigian, USA • May 2026

"Your company has been a Godsend to me at times when I had no insurance, etc. Your service is wonderful & I’m grateful to you. I have used your service for quite a few years & I have never had a complaint."

Gwendolyn Shivers CA, USA • May 2026

"Dear Pharmacist, I want to extend my sincere appreciation for your professionalism and kind demeanour regarding my medication. I received it today, Monday, May 18 and in fewer than two weeks!! Remarkable. Please extend my thanks to the team. You are an asset to your profession. Thank you once again. I look forward to ordering again with your entity in the future."

MaryAnn Ulander NV, USA • May 2026

"I have ordered with Inhouse for many years. They've always been excellent. Even after emergencies when we needed things in the past, I've never been let down. They've always been lovely to me and I just feel like I'm getting things from friends. So, I love Inhouse! There hasn't been anything bad, so it would be a new one if there ever was. The goods have always been delivered as seen and priced as advertised, and replaced if necessary. So, it's a straight 5-star award."

Gina UK • June 2026

"Since 2003, Inhouse Pharmacy has continued to exceed my expectations of quality customer service. To date, I've experienced only one issue related to goods in transit, which was quickly remedied by Inhouse Pharmacy's customer service team. Whenever I have requested assistance from their staff, they have always been courteous, friendly and professional. I cannot fault their service. 10/10 stars, please keep doing what you are doing!"

Mateja NSW, AU • May 2026

"Great Service for over a decade! Thank you, Inhouse Pharmacy!"

Lisa Button WA, USA • September 2025

"I have been a happy and satisfied customer of Inhouse Pharmacy for over 20 years. I have always been treated with great courtesy and my yearly order has always arrived between ten and twelve days after submitting the order. I would unqualifiedly recommend this company."

Wayne VA, USA • June 2026

"Thank you so very much. I appreciate all the help & responses that you've provided. Its not often that companies go that extra mile but you have & Im truly grateful for it."

Melissa Reiger GA, USA • July 2025

"I've been an Inhouse customer for over 20 years. Exemplary customer service and very responsive if you have any questions or need any assistance with your orders!"

Dave MI, USA • May 2026

"Thank you again so very much! I couldn’t wish for a better company to do business with. Many thanks!"

Suze Moon WA, USA • April 2025

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