Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"Hi, I just must stop and say thank you for all you girls have done over, the years. Your service is excellent! Always courteous and professional!"

David Koss PA, USA • July 2025

"Staff is very responsive and I do not mind the shipping times! Very affordable and has helped my quality of life a lot. Had one hiccup and staff were QUICK with assisting me to ensure I get what I paid for! Have been a customer since 2022."

Emily OH, USA • January 2024

"Thank you again so very much! I couldn’t wish for a better company to do business with. Many thanks!"

Suze Moon WA, USA • April 2025

"I just received the inhalers and see that they don’t expire until next November, which is excellent! I really wanted to thank you again for all of your help and excellent customer service through this all. I’m sure it was a stressful time for your company as well. We will always continue ordering through your company."

Brooke Loffredo NJ,USA • October 2025

"Thank you so much for taking care of this for me! Going on over 20 years as a satisfied customer!"

Colee FL, USA • January 2024

"Thank you for your timely assistance in sending the replacement. I greatly appreciate your customer service."

Lenore OR, USA • January 2024

"You guys are the best Bonnie, thank you."

Mike OK, USA • February 2024

"Thank You for the Professional and Prompt way you have handled my missing shipment. I have been doing business with you for a long time and I so much appreciate when a company values their customers and addresses issues in such a caring way and with such integrity. I will be doing business with you for a very long time to come. Thank You again."

Sheila OH, USA • January 2024

"Just love this place. Great customer service and always delivery as requested. Been doing business with them for years. Thank you so much Inhouse"

Cheryl Owens TX,USA • August 2025

"Hello, I have excellent news to report. My replacement order arrived today, thank you so much for sending it out to me. Everything came perfectly intact and I have already began to take the meds. Thank you so much for everything, you are a great company. Take care and be blessed."

Mira DE, USA • February 2024

Shipping delays due to Covid-19 Virus

Customer Review