Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"Thank you so much! Love this company!"

Blaire MI, USA • December 2023

"I received your replacement shipment today. Thank you for your help and patience in this matter. I've ordered several other medications from you over the last 3 years, all of which arrived promptly. I have told a number of people about your outstanding service and reliable medications. Again, thank you so much."

Brian CA, USA • January 2024

"Ordered from you many years ago at your old website. Was very satisfied with your service then. Found you when I downloaded my bookmarks to a newer laptop. Put you in my favourite category."

Robert Lypka NC, USA • June 2025

"Thank You for the Professional and Prompt way you have handled my missing shipment. I have been doing business with you for a long time and I so much appreciate when a company values their customers and addresses issues in such a caring way and with such integrity. I will be doing business with you for a very long time to come. Thank You again."

Sheila OH, USA • January 2024

"You guys are great keep doing what you're doing, i'd give y'all a tip if there was an option"

Stevie Rhodes UK • May 2025

"Thank you for the reply. It sure is encouraging. It’s also pointing to a never fail. To years of me using In-house Pharmacy and for quality pharmaceuticals without a hitch. "

William WV, USA • January 2024

"Hi, I just must stop and say thank you for all you girls have done over, the years. Your service is excellent! Always courteous and professional!"

David Koss PA, USA • July 2025

"Inhouse Pharmacy are great. So reliable and a great range of products. Keep at it!"

Philip Honey UK • September 2025

"You guys are the best Bonnie, thank you."

Mike OK, USA • February 2024

"I have been a customer for so long I can't remember when I signed up and it was over 10 years ago. I have been nothing but PLEASED with the service you provide. Here in the US people in my neighbourhood are crying for a decent pharmacy I've mentioned Inhousepharmacy.vu to these folks on a neighbourhood service."

Victor Riggan TX, USA • August 2025

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