Returns Policy

Shipping to the U.S. has not yet resumed. We are awaiting final confirmation from Qantas Airways’ legal team that it is safe to uplift parcels to the U.S.

This delay is affecting all international shipments into the U.S. until airlines and postal services receive legal clearance. Unfortunately, this is outside of our control.

Australia Post, who work in partnership with Qantas for international freight, has announced it expects to resume U.S. services by 25 September. On this basis, we remain confident that parcels will be uplifted within September and possibly within the coming days.

Orders can still be placed as usual. Our team will pack your items and dispatch them to our postal agent, where they will be securely held until Qantas resumes services.

We sincerely appreciate your patience, trust, and continued support during this frustrating time.

For any questions or concerns, please don’t hesitate to contact us via email or phone.

Many thanks, the Inhouse Pharmacy Team.

Home > Returns Policy

Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"In the year plus I have been using your services it's been excellent"

John CA, USA • February 2020

""Thank you very much for outstanding service.""

Ken Oxford, UK • February 2021

"Excellent and easy online ordering! Same product and brand I needed a doctor's prescription for but CHEAPER! Thank you so much! I'm very happy!"

George PA, USA • October 2020

"Thanks so much. You are wonderful to deal with."

Mary TX, USA • February 2020

"Great products, good prices, and awesome customer service - the best! Would give 10 stars if I could! "

Elizabeth CA, USA • October 2020

"Just want to say that I received the medicine today. Unbelievable service! This only took one week from the time I ordered it. Tell everyone great service."

Greg IN, USA • October 2023

"Thank you so much for your fine services. I received my package today in perfect condition. It is a pleasure to do business with you. "

Carol FL, USA • February 2024

"Thank you so much for being there for me. I have never had a problem with shipping from your business, even during the covid era. Your product has been a godsend to me . And affordable as well. Again, thank you all for what you do to make things affordable"

Rebecca TX, USA • October 2021

"As long as you are around I will be doing business with you. Your company is great!!"

Marlies FL, USA • March 2023

""I have been using Inhouse since 2015. I have not had 1 bad experience. I continue to be impressed with their high standards & quality medications. I highly recommend them. It is worth mentioning that as the products come from outside the USA, it does take 2-4 weeks for delivery. Not an unreasonable amount of time . A person just needs to be patient & order early.""

Sandra MI, USA • February 2021

Shipping delays due to Covid-19 Virus

Customer Review