Returns Policy

Home > Returns Policy

Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"Thank you for the reply. It sure is encouraging. It’s also pointing to a never fail. To years of me using In-house Pharmacy and for quality pharmaceuticals without a hitch. "

William WV, USA • February 2024

"It is always a pleasure to speak to you. You are always very friendly, and customer orientated. That is a plus in my book - I will always do business with you."

Daniel WI, USA • February 2020

""Thank you, I am happy to order from your Pharmacy" "

Anton CA, USA • February 2021

"Thank you, In-house-always grateful for your service and reliability"

Kathyrn CA, USA • October 2021

"This is the best online pharmacy I have used. Their prices (usually) cannot be beat, they ship fast and their customer support is the best. Every time I have called, my call is answered quickly and they are always helpful. Good prices, fast delivery, and great customer service. I couldn't ask for more."

Richard GA, United States • October 2020

"Always good service"

William ME, USA • February 2024

""Thank you for being there for the transgender community""

Carie CA, USA • February 2021

"I want to say a big thank you to everyone at Inhouse Pharmacy. Over the last 4 years, you have been such a valuable part of my life. You have listened to me, helped me and shown such kindness. It is not an exaggeration to say that without the supply of medication from yourselves, I would not be alive today. People like myself in the UK are literally left to our own devices as the medical industry denies us life critical care. Please keep up the good work, and help as many people as you can. Thank you for all your help. "

Alan UK • October 2024

"This pharmacy has been an absolute godsend to get Flixotide inhalers when I don't have healthcare in USA. Thank you so much. I don't know where I'd be without you guys."

Shyam CA, USA • March 2023

"Thank you for the fast processing. You guys are top notch!"

Valerie MS, USA • March 2023

Shipping delays due to Covid-19 Virus

Testimonials