Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"Great Service for over a decade! Thank you, Inhouse Pharmacy!"

Lisa Button WA, USA • September 2025

"Order received - thanks for excellent service!"

Fred MO, USA • January 2024

"You guys are great keep doing what you're doing, i'd give y'all a tip if there was an option"

Stevie Rhodes UK • May 2025

"Just love this place. Great customer service and always delivery as requested. Been doing business with them for years. Thank you so much Inhouse"

Cheryl Owens TX,USA • August 2025

"Thank you again so very much! I couldn’t wish for a better company to do business with. Many thanks!"

Suze Moon WA, USA • April 2025

"Hi, I just must stop and say thank you for all you girls have done over, the years. Your service is excellent! Always courteous and professional!"

David Koss PA, USA • July 2025

"Great service, never had a problem"

Kimberly NM, USA • August 2025

"Inhouse Pharmacy are great. So reliable and a great range of products. Keep at it!"

Philip Honey UK • September 2025

"Hello, I have excellent news to report. My replacement order arrived today, thank you so much for sending it out to me. Everything came perfectly intact and I have already began to take the meds. Thank you so much for everything, you are a great company. Take care and be blessed."

Mira DE, USA • February 2024

"Package received! I want to thank you on behalf of my family for your wonderful service. My daughter cannot purchase domperidone in the States, and it is critical to her health. You have been a lifesaver. Thank you for making this drug available to her, and for the competent and courteous service your company provides. We are all grateful."

Rebecca McClear MI, USA • October 2025

Shipping delays due to Covid-19 Virus

Customer Review