Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"I have been using Inhouse Pharmacy for what I think is about 15 years. Not only have they saved me a bundle but their customer service is consistently outstanding. I have recommended Inhouse Pharmacy to many of my friends."

Allan CO, USA • March 2023

"Thank you! It's a pleasure doing business with you. I received my order yesterday and look forward to our next encounter"

Kim CA, USA • October 2021

""Thank you all so very much. You all know how a good business is run and your “customer service” is the reason I chose your company.""

Mike FL, USA • February 2021

"Staff is very responsive and I do not mind the shipping times! Very affordable and has helped my quality of life a lot. Had one hiccup and staff were QUICK with assisting me to ensure I get what I paid for! Have been a customer since 2022."

Emily OH, USA • February 2024

"I just wanted to thank you again and everyone at inhousepharmacy for all of your support and efficiency in handling my replacement order. I can't tell you enough how awesome you guys are and I will keep you informed about the status of my parcel. Thanks again for everything."

Diana TN, USA • October 2021

"Thank you for your timely assistance in sending the replacement. I greatly appreciate your customer service."

Lenore OR, USA • February 2024

"I love you guys,,I'm blown away that you ship my order before payment is received,this is the best customer service ever seen.it would not have been possible for me to transition without you guys,,you have given me something I wanted my whole life,,,many many thanks,,,I tell all my t girlfriends about you"

Loyd FL, USA • February 2020

"Yes I would definitely like you to post my responses to guys online for your site. There are so many out there that dont have the resources to get what they need and also there are alot of scammers out there pretending to provide the services your company actually does making many unsure of whether or not to trust. Honestly, I have searched through many off these sites and yours is the only one that I do trust because you guys have always been great, not only with providing authentic products but also with making people feel welcomed and cared for as well. I hope my statements as well as others that shop with you can reach people that are not familiar with you guys and have a positive impact on them. Thanks again."

"11 years now with them, never had a problem and less expensive to buy Rx through them than in the USA, even American made Rx"

Melissa OR, USA • October 2021

"Received my order today, much faster than expected. I’m a Happy Customer. "

Brian FL, USA • March 2023

Shipping delays due to Covid-19 Virus

Testimonials