Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"Always had excellent customer service and have been using this company for many years."

Carole UK • January 2025

"My total experience with Inhouse Pharmacy is I can trust you guys to the moon and back."

Janelle FL, USA • May 2026

"Thank you again so very much! I couldn’t wish for a better company to do business with. Many thanks!"

Suze Moon WA, USA • April 2025

"Always great products and service and I have been coming back for over 20 years now! THANK YOU"

Cathy Lees OK, USA • June 2025

"You guys are great keep doing what you're doing, i'd give y'all a tip if there was an option"

Stevie Rhodes UK • May 2025

"There's a reason I always come back to you for my meds; it's your customer service and your quality of products. Thanks for all you do! :) I love doing business with you all, thanks."

Anthony MO, USA • May 2026

"Inhouse Pharmacy are great. So reliable and a great range of products. Keep at it!"

Philip Honey UK • September 2025

"I'll definitely be ordering from you again. Communication is super, better than any other company. Ordering was super easy. Thanks again. Gloria"

Gloria Bach NY, USA • April 2026

"My experience with Inhouse Pharmacy in Vanuatu was smooth and efficient from beginning to end. I found the instructions on the website easy to understand and follow. I was also able to get phone information easily. I would offer one suggestion: that the office hours and time zone be indicated on the website. Furthermore, I was kept abreast of my order status, and the order arrived safe and sound right around the time I was told it would. I would not hesitate to order products from Inhouse again. Thank you."

Taylor NM, USA • June 2026

"Hello, just a quick message to compliment you & your staff on maintaining such a high quality service. I have been a satisfied customer for too many years to count. While outside events ( an order seized by Customs) your company has kept every promise & made sure things were done to ensure delivery of products. I just want you to know that I can't think of any other company that is as excellent as Inhouse. The products offered are of top-notch quality. The customer service is incredibly effective & gracious in all communications. The updates on the order are wonderful, I know exactly how my order is moving thru the stages: order received/ order arranged for delivery/ order ready for mailing, tracking # given. It just hits all the check ✔️ marks. You folks blow other companies out of the water, just by doing things "right" & keeping communication lines open at every step.!! I appreciate you, & the other team members more than u will ever know. God Bless. "

Sandy Baker Michigian, USA • May 2026

Shipping delays due to Covid-19 Virus

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