Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"A great experience always with them, we have dealt with them for years now, and highly recommend them."

JOHN WA, USA • October 2021

"Products are always sealed and are fresh with plenty of time remaining on expiration dates. Shipping has always been on time and you can't beat the cost. I have placed several orders and all have arrived in great shape"

Stephanie TX, USA • February 2020

"Thanks. Great service."

Karen CA, USA • February 2020

"Very good clear website. "

Janet Witham, UK • October 2021

"Been with you since 1996. Always good products, and service."

Mary WA, USA • March 2023

"Excellent company, fast shipment, great prices."

EVA VIC, AU • October 2021

"It is always a pleasure to speak to you. You are always very friendly, and customer orientated. That is a plus in my book - I will always do business with you."

Daniel WI, USA • February 2020

"I have been using Inhouse for many years. My orders have always been correct and I have received them very quickly."

John MO, USA • October 2020

"Thank you so much for being there for me. I have never had a problem with shipping from your business, even during the covid era. Your product has been a godsend to me . And affordable as well. Again, thank you all for what you do to make things affordable"

Rebecca TX, USA • October 2021

"I placed my order on March 7th and received it March 18th. As usual, outstanding service. Especially in light of the environmental issues and medications arriving from a different country. I hope this helps you let other customers know their orders are on the way. "

Sandra MI, USA • April 2023

Shipping delays due to Covid-19 Virus

Testimonials