Returns Policy

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Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

"I'll definitely be ordering from you again. Communication is super, better than any other company. Ordering was super easy. Thanks again. Gloria"

Gloria Bach NY, USA • April 2026

"I want to say a big thank you to everyone at Inhouse Pharmacy. Over the last 4 years, you have been such a valuable part of my life. You have listened to me, helped me and shown such kindness. It is not an exaggeration to say that without the supply of medication from yourselves, I would not be alive today. People like myself in the UK are literally left to our own devices as the medical industry denies us life critical care. Please keep up the good work, and help as many people as you can. Thank you for all your help. "

Alan UK • October 2024

"I have ordered with Inhouse for many years. They've always been excellent. Even after emergencies when we needed things in the past, I've never been let down. They've always been lovely to me and I just feel like I'm getting things from friends. So, I love Inhouse! There hasn't been anything bad, so it would be a new one if there ever was. The goods have always been delivered as seen and priced as advertised, and replaced if necessary. So, it's a straight 5-star award."

Gina UK • June 2026

"There's a reason I always come back to you for my meds; it's your customer service and your quality of products. Thanks for all you do! :) I love doing business with you all, thanks."

Anthony MO, USA • May 2026

"Thank you again so very much! I couldn’t wish for a better company to do business with. Many thanks!"

Suze Moon WA, USA • April 2025

"Since 2003, Inhouse Pharmacy has continued to exceed my expectations of quality customer service. To date, I've experienced only one issue related to goods in transit, which was quickly remedied by Inhouse Pharmacy's customer service team. Whenever I have requested assistance from their staff, they have always been courteous, friendly and professional. I cannot fault their service. 10/10 stars, please keep doing what you are doing!"

Mateja NSW, AU • May 2026

"I have been a customer for so long I can't remember when I signed up and it was over 10 years ago. I have been nothing but PLEASED with the service you provide. Here in the US people in my neighbourhood are crying for a decent pharmacy I've mentioned Inhousepharmacy.vu to these folks on a neighbourhood service."

Victor Riggan TX, USA • August 2025

"My experience with Inhouse Pharmacy in Vanuatu was smooth and efficient from beginning to end. I found the instructions on the website easy to understand and follow. I was also able to get phone information easily. I would offer one suggestion: that the office hours and time zone be indicated on the website. Furthermore, I was kept abreast of my order status, and the order arrived safe and sound right around the time I was told it would. I would not hesitate to order products from Inhouse again. Thank you."

Taylor NM, USA • June 2026

"Your company has been a Godsend to me at times when I had no insurance, etc. Your service is wonderful & I’m grateful to you. I have used your service for quite a few years & I have never had a complaint."

Gwendolyn Shivers CA, USA • May 2026

"You guys are honestly top notch, especially in a world where access to healthcare is being constantly gate kept, you all are a force of good in that fight. Thank you! You guys really are the best! Please don't change."

Shane MI, USA • May 2026

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